What I take off your plate
Every day I work with a UK-based online retailer that runs stores for both the UK and US markets. That is the same work I can do for your store:
- Customer emails and tickets. Order questions, product queries, delivery problems and complaints, answered clearly and on time in your brand’s voice.
- Order management. Order lookups, edits, cancellations and status updates on WooCommerce and Shopify.
- Returns, refunds and RMAs. Each request checked against your policy, tracked and closed, with the customer kept informed.
- Warranty claims. Photos and details collected, manufacturers chased, and the customer updated until the claim is settled.
- Supplier follow-ups. Stock checks, lead times and replacement parts chased so orders don’t stall.
- Store admin. Product page updates, WordPress housekeeping and the small jobs that pile up.
Who I work with
Small and growing online stores in the UK and US that sell on WooCommerce or Shopify and have outgrown answering every email themselves. I also join teams full-time as a remote customer support or e-commerce operations specialist.
Why online stores hire me
Real e-commerce experience
I don’t learn on your customers. Handling emails, orders, returns and warranty cases for UK and US stores is my day job.
A record you can check
Top Rated Plus on Upwork, a 100% Job Success score and 4.9/5 from 11 client reviews.
Clear UK and US English
I write customer replies for UK shoppers and product pages for a US store, so I match spelling and tone to your market.
Cost-effective cover
A dependable alternative to hiring locally, working from Bangladesh (GMT+6) with hours arranged around your business day.
He takes full ownership of his work, communicates clearly, and never lets a detail slip. He’s the kind of freelancer you can hand something to and simply stop worrying about.
How we get started
- Learn your store. Your products, policies and tone of voice, so every reply sounds like your brand.
- Set up the basics. Saved replies, return and warranty steps, and a simple way to track open cases.
- Handle the daily work. Inbox, orders, returns and supplier follow-ups, every working day.
- Keep you in the loop. Regular updates on open issues, repeat problems and anything that needs your decision.
Questions, answered
How much does an e-commerce customer support virtual assistant cost?
It depends on how many hours and how much volume you need. I work hourly or on a fixed weekly schedule, through Upwork or directly. Tell me roughly how many emails and orders you handle and I’ll give you a clear quote.
Can you work inside our existing inbox and tools?
Yes. I work in your existing inbox and store admin, follow your policies and saved replies, and write in your brand’s tone of voice.
Can you cover UK or US business hours?
Yes. I already work with UK and US teams every day and can arrange my hours to overlap with your business day.
Do you take full-time roles as well as freelance work?
Both. I’m open to full-time remote roles and to part-time or freelance contracts.