Roles I’m a good fit for
- Remote customer support specialist. Customer emails, order questions and complaints for an online store or e-commerce brand.
- E-commerce operations assistant. Orders, refunds, supplier follow-ups and day-to-day store admin on WooCommerce or Shopify.
- Returns and warranty coordinator. RMAs, refunds and manufacturer warranty claims, owned from start to finish.
- Virtual assistant for an online business. Inbox management, data entry, product content and web research.
How I work remotely
Hours that overlap with yours
I’m in Bangladesh (GMT+6) and already work with UK and US teams every day, so I can arrange my hours around your business day.
Clear written communication
Customer replies and internal updates written in clear UK or US English, so nothing gets lost in translation.
Regular updates
You always know what’s open, what’s done and what needs your decision, without having to chase me.
Fits into your tools
I work in your inbox, store admin and shared documents, and follow your processes and saved replies.
We have a long-term work relationship with Elias … He works effectively … and is Available, Helpful, Competent, and good at communication. He is all the time willing to learn new things and he is oriented toward results.
Experience at a glance
- Since 2019: remote freelancer. Top Rated Plus on Upwork with a 100% Job Success score and 3,500+ hours.
- Current role: customer service and operations. A UK-based online retailer that runs stores for the UK and US markets.
- Day to day: customer emails, orders, returns, RMAs, refunds, warranty claims and supplier communication.
- Education: Graduation in Social Science and a Diploma in ICT.
Ways to hire me
I’m open to a full-time remote role, a part-time arrangement or a freelance contract, either through Upwork or directly. Tell me about the role and the hours you need, and we can arrange a call.
Questions, answered
Are you available for full-time remote work?
Yes. I’m open to full-time remote roles, as well as part-time and freelance contracts.
Which time zone are you in, and can you cover our hours?
I’m in Bangladesh (GMT+6). I already work with UK and US teams every day and can arrange my hours to overlap with your business day.
Have you worked in a remote team before?
Yes. I’ve worked remotely since 2019, including a long-term role with a UK-based online retailer that runs stores for the UK and US markets.
How can we hire you?
Through Upwork, where I’m Top Rated Plus, or directly. Send me a message with the role and hours and we can arrange a call.